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Do not allow patients to schedule appointments within 48 hours [1 Reply]
started by Yo S • last reply by Samba • 1 month ago
Samba responded at 18-Feb-2019 06:19 AM.
1 Reply of 1
Hi Yo,

For now there is no configuration to restrict patients from booking appointments within a specific time period such as 48 hours. We do have plans to implement this feature by early Q2, 2019.

Regards,
Samba
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Questtionare/Consent Forms [4 Replies]
started by Tamara • last reply by Samba • 1 month ago
Samba responded at 12-Feb-2019 04:36 AM.
4 Reply of 4
Hi Lauren,

We are currently working on enhancing the New UI. We will take up questionnaire automation during early Q2. We will certainly publish the release notes once the feature is rolled-out.

Regards,
Samba
- 4 Reply of 4
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Using same email address for patients [1 Reply]

1
asked by Jamie S • last reply by Samba • 7 months ago
Samba responded at 20-Aug-2018 08:24 PM.
1 Reply of 1
Hi Jamie,

Since same email address is used for adding the patients, they would have received two separate PHR invitation emails on that email address, one for each patient. Both of them should register using the invitations intended for them(they will have the name mentioned inside the email).

Once they register, both of the patients will be added as members in the same PHR account. When they login they will see both their names listed on the screen. They can choose the required patient name to view respective medical information shared by the practice.

By intake documents, we assume you are referring to the questionnaires configured in ChARM. If so, yes, you can share them the questionnaires and they will receive them in their respective member area in PHR from where they can fill and submit them.

Hope this helps. Feel free to contact us for any further clarification/questions.

Regards,
Samba
ChARM Team
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PHR Invitation sending invalid link
started by Ana Estorino Uriabsterra • 7 months ago
No one has responded yet.
My patients are getting an "invalid url" message when they click the link in the PHR invitation and also if they cut/paste into their browser. I tried it with a dummy patient myself and the same thing happened. How can I fix this?

Thanks

Ana
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Merging patients

1
asked by NoelBlakley • 8 months ago
No one has responded yet.
Hello,

I am building a bridge between my patient management software and CDR DICOM using Visual Basic Script. So far, it is going well. I have scripts set up to launch DICOM with the correct patient and scripts to change the first name, last name, and patient ID. The next step is to merge 2 existing CDR DICOM patients together. Unfortunately, it doesn't appear that the SDK can do this. Can someone verify this for me? Assuming the SDK can't handle this, is there any work arounds or do I need to have staff make use of the Data Administrator Utility?

Any help will be apprecited.

I didn't find the right solution from the Internet.

References:
https://bit.ly/2mi09Ay
Professional Video Studio

Thank you.
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The singular dimension of the meeting with the patient
started by NoelBlakley • 8 months ago
No one has responded yet.
Hello,

I have a question about the course of this morning, indeed, at a time Pr.camus speaks of the singular dimension of the meeting with the patient (which is a notion that is ca). However, I have not quite understood what he meant by that ...
Can you explain this notion and give examples illustrating this concept please!

Any help will be apprecited.

I didn't find the right solution from the Internet.

References:
https://bit.ly/2JnEno5
Custom explainer agency

Thank you.
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Error in visit summary

1
reported by Chung Huang • 11 months ago
No one has responded yet.
Hello,
As all my patient log in to their PHR, the visit summary shows up as codes and its unreadable. I have attached an screenshot to show what's going on. When I log in to my EHR account I see things perfectly fine, but it didn't work on the PHR part.

Please help!
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Setting up PHR? [1 Reply]
started by Medical Admin ABLHC • last reply by Samba • 1 year ago
Samba responded at 27-Dec-2017 07:49 AM.
1 Reply of 1
Hi,

Thank you for writing to us.

By default patients have access to certain sections like Appointments, Questionnaires, Messages, Visit Summaries and so on. Further you can opt to provide access to sections like Rx, Allergies and so on.

Once the PHR account is registered by patients as and when the encounter is done, Visit Summary will be automatically shared to PHR. Other data such as Questionnaires, Lab Results and Documents have to be explicitly shard by the practice.

You can restrict patients from directly sending messages to providers. For this the providers can disable receiving messages from patients by navigating to 'Settings > Messages > My Preferences' section.

We have a patient portal embed option under 'Settings > PHR Settings' using which you can embed patient portal URL in your web site. When patients click this embedded PHR portal link, they will see your practice specific login page for PHR.

You can go through our resources page available in the following URL for PHR user guide for more information.

https://www.charmhealth.com/resources/

Do get back to us at support@charmhealth.com for any further questions.

Regards,
Samba
- 1 Reply of 1
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Messaging all patients? [2 Replies]

3
asked by Ashley • last reply by Debra Page • 1 year ago
Debra Page responded at 02-Aug-2017 08:22 AM.
2 Reply of 2
Has this feature been rolled out yet? This would be a very useful feature. Unfortunately due to HIPPA reasons your solution to email patients outside of CHARM is not an option.
Thanks
Deb
- 2 Reply of 2
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Announcements: Strange text showing up. How do I fix it?
started by Breanna Thomas • 1 year ago
No one has responded yet.
In the patient portal under the announcements section, I get an odd text strand, that I did not type, as part of my message.

The subject of the Patient Announcement is "Testing Announcements" (It was my first one & I'm testing this section out to see how it works.)

In my practice portal is shows up normal.

In the patient portal it looks like what I've copied below.

Question 1) How do I make the subject line show all of the characters?
Question 2) How do I get rid of the "undefined, undefined aN, NaN at aN:aN am"?

Testing Announcements undefined, undefined aN, NaN at aN:aN am
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Wellness tracker
started by Debra Page • 1 year ago
No one has responded yet.
Is there a way to merge information that a patient records on their wellness tracker from their patient portal into a flow sheet in their chart?
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Disable "Request Appointment" in patient portal
started by Adam • 2 years ago
No one has responded yet.
Hi,
We're not using charm for scheduling, but I seem to be unable to remove the request appointment or calendar tiles from the patient portal. All practitioners have "Enable Online Appointments" disabled.

We did do a trial with scheduling, with many patients ported over to the calendar, before opting out.

We need this disabled ASAP. Please assist.
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Can I send a PHR invite without knowing someones date of birth

1
asked by Doc Fox • 2 years ago
No one has responded yet.
Can I send a PHR invite without knowing someones date of birth. I find that often I have conversations with people and want to send an invite to continue it in a secure format. How can I do it without their date of birth
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How do I import our new patient forms???

3
asked by anne • 3 years ago
No one has responded yet.
Hello I am trying to figure out where I can get a new patient questionaire 1 for acupuncture and 1 for naturopathic medicine or just download our paper ones for the patient portal can you tell me how to do this Thanks Anne
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Scheduling for multiple calendars - syncing schedules?
started by Erin • 3 years ago
No one has responded yet.
We have 3 calendars, but we are only able to see two, of the three calendars. How can I change it to view the third? Any help would be appreciated!
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PHR invitation - won't go to *@*.net emails? [1 Reply]
started by SherryBloxam • last reply by Samba • 3 years ago
Samba responded at 29-Oct-2015 11:57 PM.
1 Reply of 1
Dear Sherry Bloxam,

There is no restriction on the email domain that is being used. It would be helpful in checking the issue if you could let us know the patient record ID and the exact email address used, for our analysis.

Please send the details to us using the 'Support' option available in your ChARM account. Refer the attached screenshot.

Regards,
Samba
Attachments

SupportLink.jpg
Size : 88.67 KB Downloads : 530 Download
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Sharing supplement protocols with patients [3 Replies]

3
asked by jamie • last reply by Dr.Robin • 3 years ago
Dr.Robin responded at 04-Oct-2015 11:45 AM.
3 Reply of 3
I just looked - mine is checked.
- 3 Reply of 3
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Texting feature
started by Dr.Robin • 3 years ago
No one has responded yet.
Can anyone tell me if the text feature for appointment confirmation allows back and forth texting? Does it allow the appointment to be confirmed by the patient and interact with my calendar to indicate that?
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questionnaire question [1 Reply]
started by TracyPardo • last reply by Samba • 3 years ago
Samba responded at 16-Sep-2015 06:29 PM.
1 Reply of 1
Dear Tracy,

Yes, if the Questionnaire is shared as part of appointment booking, then you can edit the appointment and uncheck(unassign) the questionnaire.

For any further clarification, do get back to us.

Regards,
Samba
- 1 Reply of 1
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Create New Patient Portal [1 Reply]
started by GregNigh • last reply by Samba • 3 years ago
Samba responded at 24-May-2015 11:16 PM.
1 Reply of 1
Dear Greg,

Sorry for the delayed response.

In case the patients forgot the password, then retrieving it without the email account begin active is not possible. In this case, you can resend them a new invitation using 'Create New Portal' button available under 'Patient Details > Demographics' section. Click on the button, provide the new email ID and 'Send' the invitation. Once patients register the account using the invitation, their old PHR account will be deactivated and all the previous visit summaries and documents that are shared will be copied to this new account.

Regards,
Samba
- 1 Reply of 1
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Help with setting up 100% Electronic AND Remote New Patient Intake Process [4 Replies]

2
asked by debiwalker74 • last reply by mk11 • 4 years ago
mk11 responded at 26-Jan-2015 07:26 AM.
4 Reply of 4
I recently went back to look at this and it seems that Charm added the actual signature saved image now (at the bottom right when the document is opened in the patient documents) but never announced it. Seems to only show up in chrome, not IE.

Mark
- 4 Reply of 4
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Is auto-response customization possible? [1 Reply]

4
asked by lineke.heus • last reply by Samba • 4 years ago
Samba responded at 23-Dec-2014 05:15 AM.
1 Reply of 1
Dear Lineke,

Work is in progress for including support for this feature. We will let you know once this is done.

Regards,
Samba
- 1 Reply of 1
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I would like a template that is a paragraph to put in the "Instructions" of a Comp SOAP note [3 Replies]
started by george • last reply by Palani • 4 years ago
Palani responded at 08-Sep-2014 06:02 AM.
3 Reply of 3
Hi George,
Support for adding paragraphs to SOAP template is included.

Please use the 'Notes' component in SOAP builder to do this. (Refer the attached screenshot)

Regards,

Palani
Attachments

Notes_In_Tempalte.png
Size : 57.26 KB Downloads : 454 Download
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