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“Error while adding practice member.”
Hope that gives a clue!
Star
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started by
Yo S
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22 days ago
Anyone else experience this issue? I try to store a new credit card, add all info, hit store, it says 'success' but when I click on credit cards it says no credit card stored.
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Hi Lauren,
I am sorry to know that you are having problem in using the scheduler app. Please send us a screenshot of the message displayed and the mobile OS version you are using for our analysis at
support@charmhealth.com
Regards,
Samba
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Hi Scarlett,
Calendar is displayed based on the available slots. From our access logs we see that only these two slots were available in the week. All the other slots for the week were already blocked. Please cross-check with the EHR calendar and in case you see any discrepancy send us a screenshot of the same using our secure URL. In case you do not have the secure URL details, email us at support.
Hope this clarifies.
Regards,
Samba
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started by
Lauren
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2 months ago
Hi,
I have different groups of providers that I have special staff scheduling arrangements with. Can I create a web embed for each different group? Let’s say I have a website with 3 different pages-1 for each group of providers. Can each group have their own unique web embed for scheduling?
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started by
Lauren
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2 months ago
Hello,
I’m new to your TeleHealth Appointments. How do I collect an image capture of the insurance card to upload to the chart prior to the first appointment, especially if the first appointment for a new patient is via Telehealth?
The same question goes for signing a consent to treat?
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Hi Lauren,
You can embed your scheduler in multiple websites. Ensure that all those website URLs are added to the Hosting Websites list in ChARM under 'Settings > Calendar > Web Embed' section.
Regards,
Samba
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Hi Lauren,
I assume you are referring to marking the fields as mandatory in the templates so that they will in turn be mandatory while using in chart note.
For now there is no option to mark the fields as mandatory in templates. We have added this requirement to our features list.
Regards,
Samba
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Hi Lauren,
Card processing options will be available under 'Settings > Calendar > Online Appointments' section once Payment Gateway is enabled for your ChARM account. These details are not captured as part of the document. We will make required changes to include these instructions in documentation as soon as possible.
Once payment gateway is enabled, you will see 'Enable Card Processing' check box under 'Online Appointments' section. Refer the attached image, EnableCardProcessing.png. Choosing this check box will display the following three 'Processing Types'.
- Store card on file
- Card on file with charge
- Charge card
Setting the above processing types will work as follows :
Store card on file : Enables system to collect patient credit card details while they book appointment online. Payment will not be collect at this time. Card details will be stored on file and can be used for collecting payment later.
Card on file with charge : Enables system to collect and store card on file as well as charge the patient a fixed cost or based on the cost set for the Visit types.
Charge card : Enables system to charge patient a fixed cost or based on the cost set for the Visit types. Card details will not be stored on file.
For the details on Bluefin Payment Gateway, please go through the following URL :
Regards,
Samba
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Hi Lauren,
Only registered patients will be able to use the custom branded app. The login credentials are same as the PHR web portal.
Non registered patients can book appointment using the web embed scheduler, if configured for your practice.
Regards,
Samba
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Hi Peaches,
We are working on providing the feature to be able to change a specific day's schedule. It is expected to be rolled-out by end of first quarter or early second quarter.
Regards,
Samba
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Each of my clients completes a minimum of 4 questionnaires (max: 7) with every New Patient visit & 2 questionnaires minimum at each follow up visit. I prefer to receive notification when these are received but am unable to delete more than one at a time. Is anyone aware of a way to delete multiple as a way of cleaning up the inbox?
Also, after submitting signed notes to be reviewed, there doesn't seem to be a way to delete these / move these out of the signed review area after the requested addendum is added. Tried to add a screenshot but the file is too large (103KB).
Thanks!
Scarlett
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thank you for the update.
when trying out. I am finding that the system does not jump to the first available date of availability and i've had people not able to figure out how to move to different dates and just assume there is no availability and message me instead. wondering about how this may be remedied on mobile. I do not have this problem with my existing system snapappointments.
thank you
jake
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still curious why this was not done when allowing for 1 way sync despite copious amount of real user feedback about workflows that include 2 way sync. especially since this putting items from my personal calendar into charm to block times out would be far less complicated with security/hipaa. was a major disappointment before and requested out of existing workflows and reasons and not for pie in the sky wants for a system. would hope that all of those requesting this feature may allow for this request to bump up the list of things to take on since the feedback was glaringly ignored previously.
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Hi Erica,
Was this question every answered. I am having the same issues. The dx codes are not printing on the superbills.
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started by
E.T.
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7 months ago
Hello, Does anyone have input regarding the form digitizing service that Charm offers? Can anyone speak to the quality of Charm lab "integrations" and how well they work?
Thanks very much,
Eugene Wilson
Orenda Holistic Medicine
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I'd like to take just a section from a template in the Charm library and paste it into my current SOAP note template. Trying to create it from scratch in my template would take forever, and I'd love to use the pre-made portion. Is this possible? Is there a way to grab the coding from a section and place it in my template?
Thanks!
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Hi Jamie,
The questionnaire comprises of components and
widgets. Components are used for collecting the patient information.
Whereas the widgets are used to collect and populate patient record with
the collected information. Click
here
for steps on creating the questionnaire.
At present we have the following widgets that can be used in questionnaires.
- Personal Details
- Primary contact details
- Primary Insurance details
- Allergies
- Medications
- Supplements
We have plans to include
widgets support for other sections as well. First three widgets can be used to collect the patient demographics and insurance information which will auto populate the patient record(dashboard information).
Next three widgets are used to collect patient's current Supplements, Allergies, and
Medication details. This data needs to be reconciled once you receive the
information through the questionnaire. You can reconcile questionnaire data into the patient record by
clicking 'Reconcile' button available under patient's 'Dashboard >
Patient Details > Questionnaires' section. Refer the attached
sample screenshot 'Reconcile.png . This will add the data in respective sections of the patient dashboard which can be pulled to the chart note using the 'Past' data option.
Regards,
Samba
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asked by
Yo S
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last reply by
Samba
•
9 months ago
Hi Yo,
Under 'Settings > Calendar > Online Appointments' ensure that you have chosen only the visit type you want to be visible as part of the online scheduling. This will address your concern. In case you still see any problem, please get back to us at
support@charmhealth.com with the provider name and the visit type you wish to be displayed, for our analysis.
Regards,
Samba
ChARM Support
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started by
Yo S
•
last reply by
Samba
•
9 months ago
Hi Yo,
Thank you for the suggestion. We will certainly consider the feasibility as part of our web embed calendar enhancements in the future.
Regards,
Samba
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Hi Lillian,
If respective widgets are added to the questionnaires, once they are filled and submitted by the patient, you should get the option to reconcile that data in the chart. Since you say that the option is not available, could you please email us the patient record ID, and the questionnaire name, for our analysis at
support@charmhealth.com .
Regards,
Samba
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Hi Dr. Lillian Leong,
Completed questionnaires will be visible under patient Dashboard 'Questionnaires' section. If you are in the chart note, then you can view them from the 'Patient Input' / 'Questionnaires' section available in the chat note.
Regards,
Samba
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Hi Lillian Leong,
Email notifications will be received if there is an message sent by the patient from PHR. But for the submitted Questionnaires only a message will be received in EHR. No email notifications will be sent. We will add this requirement to our features list.
Regards,
Samba
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Hello,
I am trying to send SMS through Waspmote GPRS/GSM. But --
1. What is the "Setting PIN code"? When I use the Sim card in my mobile, there is no such code for calling through my handset. can I omit this portion from the code?
2. If I use the example for sending sms, most of the time it is showing "GPRS_Pro module cannot connect to the network..."
Till now, I could able to send only one SMS through Waspmote GPRS/GSM after a few trials. Is it module problem or exiting network problem. I don't face any problem while I use the same sim card for calling/sms through handset.
Any help will be apprecited.
I didn't find the right solution from the Internet.
References:
Thank you.
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Hello,
I have a very strange problem. When I turn on the WWII application after a while my internet is disconnects - no difference Wi-Fi, GSM. At first I thought it was a problem with android or sim card so I restored the phone factory default, but problem is not disappear. If it was a problem to GSM internet only that could be a sim card problem - but Wi-Fi connection have same problem. It could be a problem with the modem so I was thinking about sending my phone to the service, but I noticed that when I'm not using the WW II application problem does not occur.
Any help will be apprecited.
I didn't find the right solution from the Internet.
References:
Thank you.
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