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Superbill with Dx codes [2 Replies]
started by erika.lyn.lac • last reply by Tamara • 7 days ago
Tamara responded at 11-Oct-2018 01:20 PM.
2 Reply of 2
Hi Erica,

Was this question every answered. I am having the same issues. The dx codes are not printing on the superbills.
- 2 Reply of 2
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!. Digitizing Forms & Lab Integrations
started by E.T. • 20 days ago
No one has responded yet.
Hello, Does anyone have input regarding the form digitizing service that Charm offers? Can anyone speak to the quality of Charm lab "integrations" and how well they work?

Thanks very much,
Eugene Wilson
Orenda Holistic Medicine
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Can I cut and paste from a template in the library?
started by Amy Brose • 1 month ago
No one has responded yet.
I'd like to take just a section from a template in the Charm library and paste it into my current SOAP note template. Trying to create it from scratch in my template would take forever, and I'd love to use the pre-made portion. Is this possible? Is there a way to grab the coding from a section and place it in my template?
Thanks!
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How do I auto-populate medical history, medications, etc into chart note? [1 Reply]

1
asked by Jamie S • last reply by Samba • 1 month ago
Samba responded at 07-Sep-2018 01:18 AM.
1 Reply of 1
Hi Jamie,

The questionnaire comprises of components and widgets. Components are used for collecting the patient information. Whereas the widgets are used to collect and populate patient record with the collected information. Click here for steps on creating the questionnaire.
At present we have the following widgets that can be used in questionnaires.
Personal Details
Primary contact details
Primary Insurance details
Allergies
Medications
Supplements
We have plans to include widgets support for other sections as well. First three widgets can be used to collect the patient demographics and insurance information which will auto populate the patient record(dashboard information).

Next three widgets are used to collect patient's current Supplements, Allergies, and Medication details. This data needs to be reconciled once you receive the information through the questionnaire. You can reconcile questionnaire data into the patient record by clicking 'Reconcile' button available under patient's 'Dashboard > Patient Details > Questionnaires' section. Refer the attached sample screenshot 'Reconcile.png . This will add the data in respective sections of the patient dashboard which can be pulled to the chart note using the 'Past' data option.

Hope this helps. Feel free to contact us at support@charmhealth.com for further questions/clarification.

Regards,
Samba
Attachments

Reconcile.jpg
Size : 92.8 KB Downloads : 29 Download
- 1 Reply of 1
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mobile embedded code for scheduling [4 Replies]

1
reported by Danielle • last reply by Samba • 1 month ago
Samba responded at 30-Aug-2018 09:01 AM.
4 Reply of 4
Hi Yo S,

Mobile compatible scheduler is in the final stage of testing. It is expected to be released in another week or two.

Regards,
Samba
- 4 Reply of 4
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Web Embed Calendar for a Single Visit Type? [1 Reply]

1
asked by Yo S • last reply by Samba • 2 months ago
Samba responded at 04-Aug-2018 03:20 AM.
1 Reply of 1
Hi Yo,

Under 'Settings > Calendar > Online Appointments' ensure that you have chosen only the visit type you want to be visible as part of the online scheduling. This will address your concern. In case you still see any problem, please get back to us at support@charmhealth.com with the provider name and the visit type you wish to be displayed, for our analysis.

Regards,
Samba
ChARM Support
- 1 Reply of 1
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Remove provider section from web embed calendar when there is only one provider [1 Reply]
started by Yo S • last reply by Samba • 2 months ago
Samba responded at 04-Aug-2018 02:54 AM.
1 Reply of 1
Hi Yo,

Thank you for the suggestion. We will certainly consider the feasibility as part of our web embed calendar enhancements in the future.

Regards,
Samba
- 1 Reply of 1
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Questionnaires [1 Reply]

1
asked by lillian leong • last reply by Samba • 2 months ago
Samba responded at 04-Aug-2018 02:43 AM.
1 Reply of 1
Hi Lillian,

If respective widgets are added to the questionnaires, once they are filled and submitted by the patient, you should get the option to reconcile that data in the chart. Since you say that the option is not available, could you please email us the patient record ID, and the questionnaire name, for our analysis at support@charmhealth.com .

Regards,
Samba
- 1 Reply of 1
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Questionnaires [1 Reply]
started by lillian leong • last reply by Samba • 2 months ago
Samba responded at 04-Aug-2018 02:33 AM.
1 Reply of 1
Hi Dr. Lillian Leong,

Completed questionnaires will be visible under patient Dashboard 'Questionnaires' section. If you are in the chart note, then you can view them from the 'Patient Input' / 'Questionnaires' section available in the chat note.

Regards,
Samba
- 1 Reply of 1
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Notifications [1 Reply]

1
reported by lillian leong • last reply by Samba • 2 months ago
Samba responded at 04-Aug-2018 02:15 AM.
1 Reply of 1
Hi Lillian Leong,

Email notifications will be received if there is an message sent by the patient from PHR. But for the submitted Questionnaires only a message will be received in EHR. No email notifications will be sent. We will add this requirement to our features list.

Regards,
Samba
- 1 Reply of 1
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Waspmote GPRS/GSM

1
asked by NoelBlakley • 3 months ago
No one has responded yet.
Hello,

I am trying to send SMS through Waspmote GPRS/GSM. But --
1. What is the "Setting PIN code"? When I use the Sim card in my mobile, there is no such code for calling through my handset. can I omit this portion from the code?
2. If I use the example for sending sms, most of the time it is showing "GPRS_Pro module cannot connect to the network..."
Till now, I could able to send only one SMS through Waspmote GPRS/GSM after a few trials. Is it module problem or exiting network problem. I don't face any problem while I use the same sim card for calling/sms through handset.

Any help will be apprecited.

I didn't find the right solution from the Internet.

References:
https://bit.ly/2Jrvs4Y
Motion Infographics Animation Company

Thank you.
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Connection issues (Wi-Fi, GSM)

1
asked by NoelBlakley • 3 months ago
No one has responded yet.
Hello,

I have a very strange problem. When I turn on the WWII application after a while my internet is disconnects - no difference Wi-Fi, GSM. At first I thought it was a problem with android or sim card so I restored the phone factory default, but problem is not disappear. If it was a problem to GSM internet only that could be a sim card problem - but Wi-Fi connection have same problem. It could be a problem with the modem so I was thinking about sending my phone to the service, but I noticed that when I'm not using the WW II application problem does not occur.

Any help will be apprecited.

I didn't find the right solution from the Internet.

References:
https://bit.ly/2NkcDD5
Web video quote

Thank you.
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Mobile Photo Sizing
started by NoelBlakley • 3 months ago
No one has responded yet.
Hello,

I have a gallery running on the home page of a website I am currently developing. I have embedded the gallery in an iframe. The issue I have is that when viewing on my Windows Mobile and the phone is in vertical position the images extend off the screen. Please can you advise best practice etc for what I am trying to achieve.

Any help will be apprecited.

I didn't find the right solution from the Internet.

References:
https://juicebox.net/forum/viewtopic.php?id=1735
Animated Explainer Video Production Studio

Thank you.
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Embedded gallery on mobile device is not resizing

1
asked by NoelBlakley • 3 months ago
No one has responded yet.
Hello,

I have embedded a Gallery on an existing page (both directly into a Div and testing with the baseUrl example) and this works great for large screens and iPad, but renders too large on iPhone and Galaxy. The page is also not 'pinchable' on mobile. Can you point me to an example of an embedded gallery that is working so I can compare?

Any help will be apprecited.

I didn't find the right solution from the Internet.

References:
https://juicebox.net/forum/viewtopic.php?id=2221
Whiteboard video production studio

Thank you.
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Screen Pop or Phone Call Triggering Patient's Chart in ChARM - Tips & Tricks

1
proposed by drwitte • 3 months ago
No one has responded yet.
Hello ChARM Community,

I am using a program (CallScape) from my VoIP phone provider that will open a webpage when I receive a phone call. The program modifies the web link to include the %callers_number%, which dynamically inserts the phone number of the person calling into the web link.

So why is this important or helpful?
Your web browser then opens up a search page in ChARM with patient's phone number allowing very quickly and easily access your patient's information in ChARM.

How can I use this in my practice?
1.) You will need a program from your VoIP vender that can call web pages and insert their phone number.
2.) You will need to create your link - do a phone search from within ChARM; after the search, select & copy the link from the web address bar
3.) Modify the link for your clinic - see blow:

I have included the link below - the key components to add after ACTION=FETCH_PATIENTS are:
&KEY_NAME=PHONE
&KEY_VALUE=%callers_number% (my program uses %callers_number% to insert the caller's phone number, but this will likely change depending on the program you use for the screen pop)
&SEARCH=TRUE
&FACILITY_ID= (this will be a very long set of numbers and letters at the end of the link you copied)

Here is the link:
https://ehr2.charmtracker.com/ehr/physician/myPatients.do?ACTION=FETCH_PATIENTS&KEY_NAME=PHONE&KEY_VALUE=%callers_number%&SEARCH=TRUE&FACILITY_ID=

Hope this helps!

In Great Health,
~Dr. Witte
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Unable to Load Diagrams with Annotations [1 Reply]

1
reported by trinityingramjonesfirm.com • last reply by Palani • 4 months ago
Palani responded at 06-Jun-2018 10:14 PM.
1 Reply of 1
Hi,

Sorry for the inconvenience.

Still this problem persists in your setup.

Is yes, please send the issue details with screenshots to support@charmhealth.com.

Regards,
Palani
- 1 Reply of 1
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Invoicing without encounter - preventing duplicate invoices
started by Danielle • 4 months ago
No one has responded yet.
Doc forgets to open encounter for patient. Receptionist checks out patient "invoice without encounter" option. Doc goes back to open encounter & completes chart notes. Signs. Patient INV does not have encounter date attached and payment for visit is not applied to encounter date with chart notes.

1. Allow for Encounter date to be edited instead of "---" for tracking purposes and preventing duplicate invoices.

Currently, receptionist has to delete original paid invoice, go back to completed encounter and create new invoice with payment information. This is too many steps and we have found duplicate invoices. Some with encounter dates and some without.

Am I missing something here? Is there a setting needing to be changed?

Thanks,
Danielle
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Practice Branded Patient App

1
started by fozzy40 • 5 months ago
No one has responded yet.
Does anyone have any feedback on how they like the App? I've very interested in it but I can't seem to find any information or feedback from providers or users.
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recurring appointment adjustment

2
proposed by Rachel Roberts • 5 months ago
No one has responded yet.
Our office schedules patients to come in every 2, 3 or 4 weeks on the same day and at the same time. For example every 3 weeks on Tuesday at 11:00 am. At this point the only way to set a recurring appointment is to do it daily or monthly. It would be great to add a feature that allows us to schedule someone every 2, 3, 4 weeks, ect. At this point it has to be done manually. Thank you!
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Sharing Reports with Patients [5 Replies]

1
asked by Shante Fauskee • last reply by Palani • 5 months ago
Palani responded at 09-May-2018 12:23 AM.
5 Reply of 5
Sorry for the inconvenience. We will fix this in our future updates.

Regards,
Palani
- 5 Reply of 5
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Trouble with the Web Embed in Squarespace [5 Replies]
started by Jaclyn • last reply by Palani • 5 months ago
Palani responded at 09-May-2018 12:13 AM.
5 Reply of 5
Hi,

We noticed that once the ChARM web embed code is added in Squarespace.com, some additional code ("&wmode=opaque") is appended to the original code snippet.

To solve this problem, please use of the option 'Code' (instead of 'Embed') in Squarespace.

Refer the attached screenshot for details.

Regards,
Palani
Attachments

Square_Space_Code.png
Size : 68.71 KB Downloads : 171 Download
- 5 Reply of 5
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Release Records

1
asked by Marina • 5 months ago
No one has responded yet.
We received an authorization to release records from a non charm office, how do we do it?
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New Patient Registration Email

1
asked by fozzy40 • 5 months ago
No one has responded yet.
Hello!

Quick question...when creating a new patient from the scheduling widget, I've noticed that confirmation emails go out quickly. However, the email to register a new patient in PHR is not being generated. I've looked in the settings section to see if I need to enable something. I've also checked the SPAM folder.

Any assistance would be great!

fozzy40
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have the "add to calendar" function in the auto generated email

3
proposed by Chung Huang • 5 months ago
No one has responded yet.
Hello,
Is there a function to add to the auto-generated email, like a link, that the patient can click and have the appointment added to their own calendar? I searched online but it seems not as easy as adding some codes to customize in the email template.
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Error occured. Please try after sometime.
started by To Your Points • 5 months ago
No one has responded yet.
Is anyone else getting this error? I've gotten it on an Android phone, iPad, and Dell PC since last night when I try to log in. I can't even put in my username or password, which makes me think this is a universal problem. I've sent an email for help. Anyone else having this problem?
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